Free shipping
On orders over 80 €
An order over 80 € gets free shipping to office, parcel locker or address — no extra fees.
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Legal · clear · no fine print
Shipping & returns.
Courier to office, parcel locker or address — 1–2 business days. Free over 80 €. 14-day returns, no questions asked, no return shipping fees on defects.
Shipping
At your door in 48 hours.
1–2 business days
Ships within 24 hours
Most orders arrive the next business day. During holidays — up to 3–4 days.
Shipping options
Office or parcel locker
Pick a convenient office. Collect your package when it suits you.
5.99 € · free over 80 €
To your address
The courier calls before delivery. You receive the package at the address you specify.
7.99 € · free over 80 €
Payment methods
Online card
Visa, Mastercard, American Express. Secure payment via Stripe (PCI-DSS).
Cash on delivery
Pay when you receive the package. No extra fee.
Returns and claims
14 days. No explanations.
It's a right under Article 50 of the Bulgarian Consumer Protection Act. Unopened box — full refund. No forms.
14-day guarantee
Unopened box · full refund
If you're not happy, return within 14 days of receipt. No questions, no explanations, no "factory-sealed" conditions. We cover return shipping on defective or wrong orders.
How do I return a product?
- 1
Contact us
Email support@luralab.eu with your order number. We reply within 24 hours.
- 2
Ship the package
We'll send you a shipping label. Put the product in its original packaging and drop it at the nearest courier office.
- 3
Get your refund
After inspection (usually 1–2 business days), we refund to the original payment method. 5–7 business days to land in your bank.
Important: Return shipping is the customer's responsibility unless the product is defective or wrong — in those cases we cover the courier.
Questions
Frequently asked questions.
How long does delivery take?
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Most orders arrive in 1–2 business days. During holidays — honestly — it can be 3–4 days.
Can I change my shipping address?
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Yes — contact us as soon as possible after placing the order. If the package has already shipped, you can contact the courier directly using the tracking number.
What if I'm not home when delivered to address?
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The courier will try to call you. If they can't reach you, the package will be held at the nearest courier office for 7 days.
Do you ship internationally?
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For now we ship only within Bulgaria. We plan international shipping to Romania, Greece and Germany by the end of 2026.